Senior Technical Program Manager, Customer Delivery Operations, Amazon Leo

Description
Amazon Leo is building the world’s most advanced satellite broadband network to deliver fast, affordable connectivity to underserved communities and enterprise customers around the globe. Global Enterprise Services (GES) is the customer-facing organization that ensures enterprise customers realize the full value of Amazon Leo’s connectivity solutions.

As a Senior Technical Program Manager for Customer Delivery (CD) Operations, you will enable a globally distributed team of Customer Delivery Managers (CDMs) and Technical Account Managers (TAMs) to operate at scale. This role is a hybrid of program management and technical systems ownership — you will own the rhythm of business, architect operational platforms, design scalable processes, and drive cross-functional alignment to ensure the CD team delivers customer outcomes that meet contractual commitments and retention targets as the enterprise portfolio grows from dozens to thousands of customers.

Techni...