Senior Technical Engineer at Leading Data Company

Elevate customer solutions as a Senior Technical Services Engineer at a top data company, focusing on application search technologies in a hybrid setup in Toronto. Join a global team addressing customer queries 24/7.
In this pivotal role, you will assist clients in leveraging the Atlas Data Platform, particularly in search applications such as Atlas Search and Vector Search. Your extensive experience in administering RDBMSs and troubleshooting technical issues will be vital in ensuring customer success and satisfaction. You’ll also take part in mentoring junior engineers and documenting best practices.
Key Responsibilities:
• Assist customers with technical implementation queries
• Troubleshoot application and deployment issues
• Create methodologies for effective resolution strategies
• Produce knowledge articles for self-service
• Mentor team members in emerging technologies
Requirements:
• 5+ years of relevant technical support experience
• 3+ years in ...