Senior Technical Account Manager, Post-Sales (Winnipeg)

Overview

Senior Technical Account Manager, Post-Sales. The TAM is a customer-facing expert responsible for driving customer satisfaction, retention, and growth across channels, distributors, and end-customers. This role blends technical expertise with business insight to articulate the company's value, manage strategic relationships, and navigate all phases of the sales and procurement lifecycle, including technical validation, deal formalization, renewal management, and prospect development. The TAM acts as a trusted advisor and success champion, ensuring platform adoption, demonstrating value realization, and advocating for customer needs while coordinating with partners and internal teams to achieve account expansion and year-over-year contract renewals. Responsibilities

Sales & Renewal Activities Opportunity Development: Proactively identify, qualify, and drive upsell and cross-sell opportunities within the account base, coordinating with partners and distributors...