Senior Team Lead, Service Delivery Client Engineering

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Senior Team Lead, Service Delivery Client Engineering is a developing management role, responsible for driving remote support for a wide variety of service delivery management activities. This includes first call resolution for Support Services and End User Compute (EUC) services, RMA process, incident log analysis, preventative support maintenance and reporting, SDI License Management and MACD services. The Senior Team Lead, Service Delivery Client Engineering makes use of technical knowledge to handle technical enquiries and/or troubleshoot problems reported by clients in a timely manner for L1 and L2 activities. ...