Senior Support Systems Administrator

MaintainX is the world’s leading AI-powered maintenance and asset management platform, trusted by 13,000+ customers to keep industrial operations running. The platform manages 13.9M+ assets and has powered 79.5M+ completed work orders for 150,000+ weekly active technicians worldwide.

The role

As Senior Support Systems Administrator, you are the technical owner of our support stack, ensuring it is more resilient, automated, and trust‑worthy as we scale. You will lead the Zendesk ecosystem and integrated tooling (n8n, Zapier, Intercom), bridging Support, Engineering, and Product, with a primary focus on scalability, system resilience, and data integrity.

Responsibilities

• Own the Zendesk ecosystem—routing logic, triggers, SLAs, and Contextual Workspaces—to ensure every ticket reaches the right agent automatically.
• Build and maintain reliable integrations across Zendesk Suite, ZIS, Intercom, n8n, and Zapier; serve as the middleware ...