Opportunity Description
Take charge of MaintainX's support infrastructure as a Senior Support Systems Administrator. Your expertise in Zendesk and automation will enhance service delivery for over 13,000 enterprise customers.
At MaintainX, you will be responsible for the full lifecycle of our support systems. This includes owning the Zendesk ecosystem and reliable integrations across various platforms to create a seamless support experience. You will also lead disaster recovery planning and ensure that all system changes meet high-quality standards through thorough testing and documentation.
Key Responsibilities:
• Own and optimize the Zendesk ecosystem
• Build and maintain system integrations for support stack
• Define QA processes for system changes and updates
• Design disaster recovery plans and runbooks
• Maintain comprehensive technical documentation
Requirements:
• 5+ years in technical support or systems analysis
• Expertise in Zendesk automation and APIs
• Proficient ...
At MaintainX, you will be responsible for the full lifecycle of our support systems. This includes owning the Zendesk ecosystem and reliable integrations across various platforms to create a seamless support experience. You will also lead disaster recovery planning and ensure that all system changes meet high-quality standards through thorough testing and documentation.
Key Responsibilities:
• Own and optimize the Zendesk ecosystem
• Build and maintain system integrations for support stack
• Define QA processes for system changes and updates
• Design disaster recovery plans and runbooks
• Maintain comprehensive technical documentation
Requirements:
• 5+ years in technical support or systems analysis
• Expertise in Zendesk automation and APIs
• Proficient ...
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