Opportunity Description
Elevate your IT career with Alterna as a Senior Service Desk Technician. This hybrid role demands technical expertise and a strong customer service approach to deliver exceptional support.
The Senior Service Desk Technician is essential for maintaining Alterna’s IT infrastructure and user satisfaction. In this senior position, you'll troubleshoot complex issues and collaborate with teams across the organization. Proficiency in Windows and MAC OS, along with technical problem-solving skills, will be crucial for success in this role.
Key Responsibilities:
• Evaluate and analyze documented resolutions to prevent recurring issues
• Provide second-level support to resolve end-user technical challenges
• Lead desktop and productivity enhancement projects
• Perform hands-on fixes, installations, and configurations
• Maintain inventory of all IT equipment and perform preventative maintenance
Requirements:
• College dipl...
The Senior Service Desk Technician is essential for maintaining Alterna’s IT infrastructure and user satisfaction. In this senior position, you'll troubleshoot complex issues and collaborate with teams across the organization. Proficiency in Windows and MAC OS, along with technical problem-solving skills, will be crucial for success in this role.
Key Responsibilities:
• Evaluate and analyze documented resolutions to prevent recurring issues
• Provide second-level support to resolve end-user technical challenges
• Lead desktop and productivity enhancement projects
• Perform hands-on fixes, installations, and configurations
• Maintain inventory of all IT equipment and perform preventative maintenance
Requirements:
• College dipl...
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