Senior Secret Cleared Business Analyst to assist in the implementation of an Enterprise ITSM Tool

S.i. Systems

Ottawa, Ontario, Canada Contract July 09, 2026

Opportunity Description

Our valued public sector client is looking for a Senior Secret Cleared Business Analyst (10+ years) to assist in the implementation of an Enterprise ITSM Tool.
Our Federal Government Client is working on an ITSM tool implementation, also known as the Onyx Project, adding services and processes within interdepartmental teams. The Business Analyst will be supporting the BMC Remedy (ITSM tool) customization.
​Responsibilities:
Implementing the Enterprise ITSM tool and perform analysis to understand the operations, structure, and policies of the department.
Conduct requirements workshop such as Joint Requirements Planning (JRP) and Joint Application Development (JAD) sessions 
Identify modifications that may be required to the automated processes and write gap analysis documents
Analyze and document any events to which the Enterprise ITSM tool must respond, such as input from customers or other ITSM processes
Must have:<...
        

Contract Business Operations Specialists

Interested in this opportunity? Apply now through Expertini.
Apply for this Position

Opportunity Details

Location Ottawa, Ontario

Country Canada

Type Contract

Category Business Operations Specialists

Posted July 09, 2026

Deadline August 18, 2026

About S.i. Systems

S

S.i. Systems

Ottawa, Canada