Senior Salesforce Service Cloud Architect/Developer

Sovos is seeking a Support Systems Architect/Developer in Mexico City to lead the build and continuous improvement of our Salesforce environment powering Global Support Services. You’ll own design, configuration, and deployment across Service Cloud, Experience Cloud, Einstein Bots, Messaging, and Omni-Channel.

You’ll collaborate with CX Product Owner and support leadership to translate operations into scalable Salesforce solutions, maintain release pipelines, and build integrations with