Senior Salesforce CRM Business Analyst

Job Title

Senior Salesforce CRM Business Analyst

Role Description

• Requirement Gathering: Interview stakeholders to identify business needs, pain points, and strategic goals.
  

• Process Mapping: Document "as-is" workflows and design improved "to-be" processes using tools like Microsoft Visio or Lucidchart.
  

• System Configuration: Build and configure Salesforce features, including custom objects, fields, validation rules, flows, reports, and dashboards.
  

• Documentation: Write detailed Business Requirement Documents (BRDs), functional specifications, and user stories with clear acceptance criteria.
  

  Full-time Business Operations Specialists

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