Opportunity Description
Advance your skills as a Senior Application Support Specialist in Toronto, focused on providing outstanding support for Salesforce and SaaS applications. This onsite position emphasizes incident management and customer service proficiency.
In this 1-year contract role, you will leverage your Salesforce expertise while prioritizing incidents and managing ticket queues. Supporting end-users in a SaaS environment, you'll engage with technical teams and develop clear documentation to enhance the user experience, including identity management and access protocols. Experience in healthcare will be beneficial.
Key Responsibilities:
• Support Salesforce applications and resolve technical issues
• Manage tickets and maintain knowledge base entries
• Collaborate with development and QA teams
• Conduct training sessions for internal teams
• Monitor incidents and ensure timely resolutions
Requirements:
• Strong experience with Salesforce applications
• Excellent custo...
In this 1-year contract role, you will leverage your Salesforce expertise while prioritizing incidents and managing ticket queues. Supporting end-users in a SaaS environment, you'll engage with technical teams and develop clear documentation to enhance the user experience, including identity management and access protocols. Experience in healthcare will be beneficial.
Key Responsibilities:
• Support Salesforce applications and resolve technical issues
• Manage tickets and maintain knowledge base entries
• Collaborate with development and QA teams
• Conduct training sessions for internal teams
• Monitor incidents and ensure timely resolutions
Requirements:
• Strong experience with Salesforce applications
• Excellent custo...
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