Opportunity Description
Senior Product Support Engineer – Barcelona
Job Details: Engineering Spain - Barcelona, Full‑Time/Remote
What you will do
- Lead the investigation and resolution of complex product escalations, driving them to a conclusion or escalating with a clear root cause.
- Monitor product data health proactively, identifying and resolving accuracy issues before they surface to customers.
- Mentor team members on technical approach and share knowledge across the team.
- Own technical documentation in Confluence that enables Customer Operations to solve more independently.
- Work closely with Engineering and Product teams to align on root causes and prioritize fixes.
- Spot patterns in recurring issues and propose structural fixes that reduce future volume.
- Contribute to the team’s automation and AI tooling layer, building workflows that make the whole team more effective.
About our team
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