Senior Product Support Engineer: API & SQL Expert

SOCi is seeking a Senior Product Support Engineer to isolate, troubleshoot, and resolve complex customer issues, including product bugs and multi-system integration failures. You will act as a bridge between customer-facing teams and Engineering, diving into backend systems, APIs, and databases to diagnose root causes and implement scalable improvements.

You will mentor teammates, share knowledge, and raise the bar for technical excellence while handling high-pressure customer interactions with