Opportunity Description
**Shift: Monday - Friday 10:30am-7pm**
**What you will do -**
+ Provide phone and email support for inquiries from sales teams and healthcare professionals.
+ Perform Service Order Entry, Data Cleansing, and Invoicing for services using SAP and Salesforce.
+ Engage with customers in a prompt, accurate, courteous, and professional manner to foster positive business relationships and deliver high-quality customer service.
+ Offer after-hours support as needed, depending on call volume or workload demands.
+ Present daily management tier 1 metrics to IOCE team
+ Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
+ Critical thinking and ability to solve problems within defined procedures to create the best outcome for our customer
+ Takes on additional workload and responsibilities while maintaining quality and efficiency
+ Flexes to phone/email teams as needed
+ Provides new ...
**What you will do -**
+ Provide phone and email support for inquiries from sales teams and healthcare professionals.
+ Perform Service Order Entry, Data Cleansing, and Invoicing for services using SAP and Salesforce.
+ Engage with customers in a prompt, accurate, courteous, and professional manner to foster positive business relationships and deliver high-quality customer service.
+ Offer after-hours support as needed, depending on call volume or workload demands.
+ Present daily management tier 1 metrics to IOCE team
+ Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
+ Critical thinking and ability to solve problems within defined procedures to create the best outcome for our customer
+ Takes on additional workload and responsibilities while maintaining quality and efficiency
+ Flexes to phone/email teams as needed
+ Provides new ...
Interested in this opportunity? Apply now through Expertini.
Apply for this Position