Senior Principal Customer Success Manager at PagerDuty

Elevate customer success with PagerDuty as a Senior Principal Customer Success Manager in Toronto. Focus on building executive relationships and facilitating SaaS adoption in a hybrid work model.

PagerDuty is seeking a Senior Principal Customer Success Manager with extensive customer-facing experience. In this role, you will leverage your 8-10 years of expertise to guide IT and Engineering teams through product adoption and change management. You'll work closely with sales to ensure client success while proactively handling risks and fostering long-term relationships.

Key Responsibilities:
• Establish trust-based executive relationships with clients
• Assist customers in successful process management
• Create tailored adoption plans for PagerDuty solutions
• Identify potential risks and develop mitigation strategies
• Conduct training and business reviews for client teams

Requirements:
• 8-10 years of customer-f...