Senior Pega Operations Support Lead Toronto

Take the lead in Pega Operations as a Senior Support Lead with a focus on automation and AI initiatives. This hybrid position emphasizes managing application support daily across teams and environments. We are looking for a seasoned Pega Operations & Support Lead with over 10 years of IT experience. You will leverage at least 5 years of leadership skills in Pega Operations to ensure stability and performance. Your role will include driving continuous service improvements while establishing governance and best practices. Key Responsibilities

Lead Pega application and infrastructure support teams Ensure platform stability and rapid issue resolution Drive incident reduction with process improvements Implement AI-driven enhancements for operations Manage vendor relationships for support engagements Requirements

Over 10 years of IT experience Minimum 5 years in leading Pega Operations teams Solid skills in Pega Architecture and Design Proven experience in both application ...