Senior Payment Escalation Officer at RBC

Enhance your career as a Senior Payment Escalation Officer with RBC. Focus on managing high-risk wire payments and ensuring efficiency in exceptional transactions within a critical deadline environment.
In this vital senior role, you will oversee day-to-day operations for high-risk payments while adhering to strict service delivery standards. Your responsibilities include providing global support, managing escalated transactions, and implementing process improvements. Knowledge of tools like BESS and SWIFT is crucial for success in this position.
Key Responsibilities:
• Ensure timely processing of high-risk wire payments
• Manage escalations and deliver exceptional service
• Adhere to all procedures for payment processing
• Monitor and track exception queues effectively
• Implement continuous process improvements in operations
Requirements:
• Strong knowledge of SWIFT and LYNX systems
• Excellent communication and decision-making skills
• Ability to wor...