Senior Member of Technical Staff - II, Technical Support

Role Summary

We are looking for a highly skilled Technical Architect / Subject Matter Expert (SME) in Packet Core Support with strong expertise in 4G/5G technologies. The ideal candidate will have deep technical knowledge, strong troubleshooting skills, and hands-on experience in cloud-based packet core deployments

Key Responsibilities

• Provide end-to-end support and architectural expertise for Packet Core solutions across 4G and 5G networks.
• Troubleshoot and resolve complex issues across multi-vendor telecom environments.
• Lead customer support and product support activities , ensuring high service availability and performance.
• Drive integration, onboarding, and deployment of Packet Core solutions in cloud environments.
• Analyze network issues using tools like Wireshark and other diagnostic utilities.
• Collaborate with cross-functional teams for se...