Senior Manager, Workflow Optimization & Capacity Planning

Location

243 Consumers Road, Toronto, Ontario, M2J 4W8

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk‑in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores across the country, the Shoppers Drug Mart network is a great place to shop and a great place to work. We’re committed to building a team that champions collaboration, kindness and inclusivity. Join us and help shape a healthy future for your career and for all Canadians.

Why this role is important?

This senior individual‑contributor role oversees the design and quality of the pharmacy labour model and supports planning across both Shoppers Drug Mart and Loblaw’s pharmacy network. The Senior Manager keeps the model accurate, current and defensible; develops the workload model that informs labour budgeting; and helps sh...