Opportunity Description
Lead transformative workforce strategies at Aviva Canada as a Senior Manager in Workforce, Technology & Insights. Drive impactful decisions and ensure teams have the tools to excel in a hybrid workplace.
Join Aviva Canada to reshape how we support customers and frontline teams. In this senior role, you'll leverage workforce planning, data analytics, and operational technology to ensure optimal staffing and enhance service performance. Your leadership will focus on building high-performing teams while utilizing innovative technologies and insights to refine processes and customer experiences.
Key Responsibilities:
• Forecast customer demand and optimize staffing plans
• Develop performance dashboards and actionable insights
• Manage operational tools and telephony platforms
• Streamline processes through automation and AI solutions
• Cultivate high-performing, engaged teams
Requirements:
• Extensive experience in...
Join Aviva Canada to reshape how we support customers and frontline teams. In this senior role, you'll leverage workforce planning, data analytics, and operational technology to ensure optimal staffing and enhance service performance. Your leadership will focus on building high-performing teams while utilizing innovative technologies and insights to refine processes and customer experiences.
Key Responsibilities:
• Forecast customer demand and optimize staffing plans
• Develop performance dashboards and actionable insights
• Manage operational tools and telephony platforms
• Streamline processes through automation and AI solutions
• Cultivate high-performing, engaged teams
Requirements:
• Extensive experience in...
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