Opportunity Description
Lead workforce management transformation at Aviso Wealth as a Senior Manager. Elevate customer service through strategic employee-centric initiatives and operational improvements.
In this senior management role, you will drive key workforce strategies that enhance overall service quality and customer satisfaction. Your expertise in forecasting and scheduling will guide continuous improvements in Aviso's contact centers. Collaborate across departments to foster optimal communication while supporting the service delivery team.
Key Responsibilities:
• Drive improvements in workforce management processes
• Lead analytical reporting for strategic insights
• Shape customer service vision initiatives
• Facilitate collaboration across business units
• Support and coach service delivery team members
Requirements:
• 8+ years in contact center roles; 3+ in WFM leadership
• Strong grasp of WFM principles and methodologies
• Advanced forecasting and performance anal...
In this senior management role, you will drive key workforce strategies that enhance overall service quality and customer satisfaction. Your expertise in forecasting and scheduling will guide continuous improvements in Aviso's contact centers. Collaborate across departments to foster optimal communication while supporting the service delivery team.
Key Responsibilities:
• Drive improvements in workforce management processes
• Lead analytical reporting for strategic insights
• Shape customer service vision initiatives
• Facilitate collaboration across business units
• Support and coach service delivery team members
Requirements:
• 8+ years in contact center roles; 3+ in WFM leadership
• Strong grasp of WFM principles and methodologies
• Advanced forecasting and performance anal...
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