Senior Manager of Loyalty at Bell

Elevate customer retention with Bell as a Senior Manager of Wireline Loyalty & Retention. Lead strategic initiatives and drive execution of key customer loyalty programs in a hybrid work environment.

Bell is looking for a strategic leader to guide the Customer and Small Business team. In this pivotal role, you'll manage loyalty and retention strategies across a diverse portfolio, blending analytical insights with concrete project execution. Your impact will directly enhance customer experiences while navigating regulatory compliance and implementing innovative solutions.

Key Responsibilities:
• Drive Quarterly Planning and Strategic Initiatives for Wireline Loyalty
• Spearhead AI-driven predictive projects and Virgin to Bell migrations
• Manage FTTH Speedboost and Modem Upgrade Programs
• Develop innovative programs to tackle Non-Fibre retention goals
• Navigate and implement new CRTC regulations ensuring compliance

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