Senior Manager, Learning, Quality & Enablement

Senior Manager, Learning, Quality & Enablement

Questrade Financial Group (QFG) is a leading Canadian financial services company that provides securities, foreign currency investment, mortgages, real estate services, and more. We use cutting‑edge technology and AI to deliver superior financial experiences for our clients.

The Senior Manager, Learning, Quality & Enablement leads the design, delivery, and continuous improvement of learning programs and service quality initiatives across Questrade’s Sales & Service department. This role strategically guides training and quality efforts for specialist operations teams spanning client services and brokerage operations, leveraging modern tools including AI.

Responsibilities

1. Develop and implement a comprehensive learning and development strategy aligned with Sales and Service goals.
2. Conduct needs assessments to identify gaps in training and areas for improvement.
3. Design, devel...