Senior Manager, Customer Success Hybrid Role

Empower enterprise clients as a Senior Customer Success Manager with MongoDB in Toronto. Drive retention and advocacy through strategic insights and powerful relationships.
This hybrid opportunity requires a seasoned professional to navigate technical complexities for Enterprise (G2000) accounts. You will be responsible for maximizing customer success, mentoring peers, and reporting critical metrics to leadership. Strategies developed will facilitate customer maturity and long-term growth while ensuring efficient resource alignment across the organization.
Key Responsibilities:
• Proactively mitigate account risks with strategic solutions
• Conduct customer business reviews for informed decision-making
• Oversee a diverse portfolio to drive value realization
• Report on progress towards key business outcomes
• Leverage insights to amplify customer input in product strategies
Requirements:
• 7 to 10+ years in a technical customer-facing position
• 4+ years ...