Senior Manager Customer Success at Maya HTT

Lead transformative customer success initiatives at Maya HTT, a top-tier software developer, where you'll innovate customer lifecycle strategies and drive satisfaction in a hybrid work model.
In this Senior Manager role, you will steer a transition from renewals-focused efforts to a proactive customer success organization measured by Net Revenue Retention. Responsibilities include leading the Renewal Account Management team, engaging with Sales and Marketing, and driving strategies that enhance customer engagement and value delivery.
Key Responsibilities:
• Refine and execute Maya HTT’s Customer Success strategy
• Design customer engagement models including QBRs
• Build a predictable renewal and expansion pipeline
• Lead Gross Revenue Retention performance initiatives
• Establish performance metrics and support team development
Requirements:
• 7+ years in Customer Success or Account Management
• Proven track record in scaling customer success teams
• Ex...