Senior Manager, Customer Advocacy - Cyber Security

Lead customer advocacy efforts as a Senior Manager in Cyber Security. Focus on reducing churn and enhancing renewals through strategic marketing initiatives.
Joining a world-class Cyber Security company, you will engage with sales leadership and customer success to enhance client relationships and define impactful marketing strategies. Your role will involve establishing customer advisory boards, orchestrating marketing campaigns, and shaping customer experience through feedback collection. Collaboration and strategic thinking are key to delivering results.
Key Responsibilities:
• Define strategies with sales to optimize renewals and upsell
• Establish Customer Advisory Boards for feedback and insights
• Drive always-on customer marketing initiatives
• Scale customer advocacy through case studies and references
• Setup Voice of the Customer feedback mechanisms
Requirements:
• 5+ years in customer marketing or related field
• BA/BS in business or engineerin...