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Senior Manager, Agency and Broker Operation Solution

Sun Life

Hong Kong, Kowloon, Hong Kong Full-time July 17, 2026
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Opportunity Description

Job Description

:

The Senior Manager will lead end-to-end case management across Agency and Broker channels, with a focus on complex retail cases, high-value and jumbo cases. This role partners closely with distribution channels, Legal & Compliance, Operations, and external bank partners to deliver efficient onboarding, policy servicing, and claims support, while driving operational excellence, governance, and continuous improvement.

Responsibilities

  • Provide case management for new business submissions, policy servicing requests, and claims cases, across retail and jumbo segments, including complex retail cases
  • Act as a key point of escalation for sensitive or high-impact cases, ensuring timely resolution and service quality in line with agreed SLAs
  • Build trusted partnerships with Agency and Broker leaders, proactively managing application progress, outstanding requirements and key delivery milestones to enhance client experience and busine...
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    Opportunity Details

    Location Hong Kong, Kowloon
    Country Hong Kong
    Type Full-time
    Category Business Operations Specialists
    Posted July 17, 2026
    Deadline August 26, 2026

    About Sun Life

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    Sun Life

    Hong Kong, Hong Kong