Senior IT Support Engineer

Job description

HireArt is helping our client find a Senior IT Support Engineer to own the end‑user IT experience across device lifecycle management, identity and access, conference room technology, and Tier 1/2 support. In this role, you’ll help shape onboarding, device management, service desk operations, and workplace technology processes while delivering high‑quality support across Linux, macOS, Windows, iOS, and Android environments. This is a hands‑on, customer‑facing role for someone who takes ownership, continuously improves processes, and thrives in fast‑paced technical environments. The ideal candidate is proactive, highly organized, technically versatile, and passionate about delivering exceptional user support experiences.

As a Senior IT Support Engineer, you’ll:

• Own end‑to‑end onboarding and offboarding processes, including device provisioning, account setup, access management, hardware recovery, and secure deprovisioning.
• ...