Opportunity Description
Drive digital transformation as a Senior Genesys Cloud CX Solution Architect at Condado. Engage with large enterprise clients to implement cutting-edge CCaaS solutions.
In this pivotal role, you will manage the end-to-end architecture of Genesys Cloud implementations, ensuring system resilience and scalability. Ideal candidates possess deep expertise in technical architecture and significant hands-on experience with the Genesys platform. Your role extends to advising on best practices and guiding enterprise stakeholders in technical discussions.
Key Responsibilities: • Direct architecture for Genesys Cloud CX implementations • Engage with client stakeholders during design sessions • Lead data extraction and reporting strategies • Create event-driven architecture using Genesys and AWS • Produce architecture diagrams and documentation
Requirements: • 7+ years in contact center solution architecture • 4+ years of practical Genesys Cloud experience • Expertise in...
In this pivotal role, you will manage the end-to-end architecture of Genesys Cloud implementations, ensuring system resilience and scalability. Ideal candidates possess deep expertise in technical architecture and significant hands-on experience with the Genesys platform. Your role extends to advising on best practices and guiding enterprise stakeholders in technical discussions.
Key Responsibilities: • Direct architecture for Genesys Cloud CX implementations • Engage with client stakeholders during design sessions • Lead data extraction and reporting strategies • Create event-driven architecture using Genesys and AWS • Produce architecture diagrams and documentation
Requirements: • 7+ years in contact center solution architecture • 4+ years of practical Genesys Cloud experience • Expertise in...
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