Senior Genesys Cloud Solution Architect Quebec City

Drive digital transformation as a Senior Genesys Cloud CX Solution Architect at Condado. Engage with large enterprise clients to implement cutting-edge CCaaS solutions. In this pivotal role, you will manage the end-to-end architecture of Genesys Cloud implementations, ensuring system resilience and scalability. Ideal candidates possess deep expertise in technical architecture and significant hands-on experience with the Genesys platform.

Your role extends to advising on best practices and guiding enterprise stakeholders in technical discussions.

Key Responsibilities

• Direct architecture for Genesys Cloud CX implementations
• Engage with client stakeholders during design sessions
• Lead data extraction and reporting strategies
• Create event-driven architecture using Genesys and AWS
• Produce architecture diagrams and documentation

Requirements

• 7+ years in contact center solution architecture
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