Senior Genesys Cloud Architect at Condado

Elevate client interactions as a Senior Genesys Cloud CX Solution Architect at Condado. Engage with enterprise clients to drive technical architecture and best practices in CCaaS solutions.
In this senior role, you will be pivotal in managing the architecture of Genesys Cloud implementations. Your expertise in technical architecture and hands-on experience with the Genesys platform defines your contributions. You'll facilitate client engagements, ensuring resilient and scalable CCaaS solutions tailored to enterprise needs.
Key Responsibilities:
• Direct architecture for Genesys Cloud CX implementations
• Engage with client stakeholders during design sessions
• Lead data extraction and reporting strategies
• Create event-driven architecture using Genesys and AWS
• Produce architecture diagrams and documentation
Requirements:
• 7+ years in contact center solution architecture
• 4+ years of practical Genesys Cloud experience
• Expertise in Genesys Cloud pl...