Senior Engineering Manager, Enterprise Services Management

the company is building its next major business line: Enterprise Service Management, powered by AI agents and tightly integrated with the company’s Work Graph. This is a 0→1 opportunity to define how IT, HR, and Support teams resolve work, automate workflows, and connect tickets to projects in a modern, AI-native platform. We’re looking for a hands‑on, product‑focused Engineering Manager to lead and grow the team and deliver high quality products. This role is ideal for someone who loves ambiguity, builds quickly, learns from customers, and has experience shaping AI agentic workflows, IT/service automation tools, or adjacent enterprise SaaS products.

In your role, you will be instrumental in balancing deep technical investments with rapid product delivery, fostering a culture of collaboration and technical excellence, and ensuring your engineers are closely connected to the needs of our customers. You will play a key role in defining the team’s long‑term roadmap, mentorin...