Senior Director of Operations at TransUnion

Lead consumer servicing operations at TransUnion as a Senior Director, ensuring excellence across multiple platforms. Drive performance with technology and a large distributed team in this hybrid role.
As the Senior Director of Consumer Servicing Operations, you will oversee a team of 150-200 agents across various channels. With 15+ years of leadership experience in customer operations, you're expected to enhance service delivery and operational efficiency. Managing KPIs and implementing automation solutions are key components of this impactful position.
Key Responsibilities:
• Oversee daily multi-channel operations for consumer contact centers
• Direct a global team ensuring 24/7 service excellence
• Establish operational KPIs and quality standards
• Drive compliance with regulatory and risk management standards
• Implement technology transformation for operational improvements
Requirements:
• 15+ years in contact center or service delivery leadership
• E...