Senior Director of Engagement Platforms

Join Sobeys Inc. as a Senior Director of Customer Engagement Platforms. This role combines strategic leadership with a focus on CRM, loyalty, and operational efficiency in a dynamic environment.
In this senior position, you will manage Sobeys' customer engagement technology landscape, leading a multi-year transformation towards modern, composable architectures. You'll ensure system scalability and optimize the end-to-end tech lifecycle across all engagement platforms, building a culture of accountability and performance. Your influence will directly impact customer experience across Sobeys' diverse banners, enhancing loyalty and personalized engagement.
Key Responsibilities:
• Drive the strategic vision for customer engagement technologies
• Oversee the operational governance of CRM and loyalty platforms
• Lead transformation initiatives for modular platform architectures
• Ensure operational stability while evolving platform capabilities
• Cultivate partnerships w...