Senior Director, Customer Support

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary

This is a rare opportunity to lead world‑class support at one of the fastest‑growing legal SaaS platforms in the world. You'll own the full customer support experience across Clio’s core practice management platform and Clio Work, our intelligent Legal AI assistant — with a mandate to build a team where every Clion is focused on the complex, high‑value interactions that require real expertise, judgment, and relationship depth — while AI agents handle the rest.

Team & Culture

• Lead, develop, and inspire a 150+ person global team across five locations — fostering a culture of continuous improvement, psychological safety, and AI curiosi...