Senior Customer Success Manager at PointClickCare

Join PointClickCare as a Senior Customer Success Manager, focusing on enterprise client optimization and relationships. Work remotely while managing critical C-level engagements.
Reporting to the Sr. Director of Customer Success, this senior role emphasizes the importance of building and expanding client relationships. Utilize your business consulting experience to guide clients through PointClickCare solutions. This position involves direct client interaction and may require travel to various locations.
Key Responsibilities:
• Develop and implement customer success plans
• Provide strategic guidance as a Trusted Advisor
• Employ PointClickCare’s customer success methodology
• Monitor customer health and develop mitigation strategies
• Serve as an escalation point for customer needs
Requirements:
• Background in a customer-facing SaaS/tech role
• Experience managing enterprise-level client accounts
• Proven relationship-building skills
• Strong commu...