Opportunity Description
Join Genesys as a Senior Customer Success Manager to enhance AI-driven customer experiences. Utilize your expertise in customer engagement across Canada.
In this vital role, you will support and manage key enterprise accounts, focusing on collaboration between various internal teams. Your success will be measured through customer retention metrics, and you will work closely with stakeholders to ensure their objectives are met through tailored strategies. Your efforts will help create empathetic and proactive customer experiences.
Key Responsibilities:
• Manage a key portfolio of top-tier accounts
• Ensure effective collaboration between all relevant teams
• Conduct value-driven Quarterly Business Reviews
• Formulate and execute personalized customer success plans
• Assess customer health metrics and promote solution use
Requirements:
• At least 6 years of experience in customer success
• Bachelor's degree ...
In this vital role, you will support and manage key enterprise accounts, focusing on collaboration between various internal teams. Your success will be measured through customer retention metrics, and you will work closely with stakeholders to ensure their objectives are met through tailored strategies. Your efforts will help create empathetic and proactive customer experiences.
Key Responsibilities:
• Manage a key portfolio of top-tier accounts
• Ensure effective collaboration between all relevant teams
• Conduct value-driven Quarterly Business Reviews
• Formulate and execute personalized customer success plans
• Assess customer health metrics and promote solution use
Requirements:
• At least 6 years of experience in customer success
• Bachelor's degree ...
Interested in this opportunity? Apply now through Expertini.
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