Home / Opportunities / Senior Customer Service Officer, Correspondence Team
C

Senior Customer Service Officer, Correspondence Team

Company 28 - Manulife (International) Limited

Hong Kong, Hong Kong, Hong Kong Full time July 17, 2026
Apply Now Similar Opportunities

Opportunity Description

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Senior Customer Service Officer, Correspondence Team with the resources to solve critical problems for the future of our business, which is why we need you.

Position Responsibilities:

  • Resolve written enquiries received from customers, agents, government sectors, regulatory bodies, etc.
  • Conduct investigations independently and offer quality resolutions to customers to resolve the matters
  • Ensure cases are handled within the standard turnaround time and in compliance with the company guidelines and regulatory requirements
  • Work with other departments on case resolution and streamline the workflow to enhance customer experience
  • Handle ad hoc tasks and projects

    • Required Qualifications:

  • 5 years of relevant experience, knowledge of life insurance products is an advantage
    Full time Information and Record Clerks

    Interested in this opportunity? Apply now through Expertini.

    Apply for this Position

    • Opportunity Details

    Location Hong Kong, Hong Kong
    Country Hong Kong
    Type Full time
    Category Information and Record Clerks
    Posted July 17, 2026
    Deadline August 26, 2026

    About Company 28 - Manulife (International) Limited

    C

    Company 28 - Manulife (International) Limited

    Hong Kong, Hong Kong