Senior Customer Marketing Communications Specialist

Job Overview

We are seeking a highly organized and customer-focused Senior Customer Marketing Communications Specialist to coordinate customer-facing communications. Reporting to the Director of Community and Customer Marketing, this role ensures consistent, effective messaging by working cross-functionally with teams like Product, Product Marketing, Customer Success, Customer Experience, and Sales.

Responsibilities

• Coordinate and execute customer-facing communications for non-operational updates, including newsletters, product communications, event promotions, customer programs, and engagement campaigns.
• Serve as a primary coordinator for customer communication requests across Product, Product Marketing, Customer Success, Customer Experience, and Sales teams, ensuring communications are aligned, timely, and customer-centric.
• Maintain and coordinate the customer communications calendar to improve visibi...