Senior Content Strategist at Scribd, Inc. (Ottawa)

Step into a Senior Content Strategist role with Scribd, Inc., where you'll shape the self-service customer journey and optimize help center resources. In this role, you will act as a customer experience architect, using your robust writing capabilities and high-level strategic thinking. You will collaborate with internal teams to ensure effective communication and consistently monitor key usability metrics.

Key Responsibilities

• Architect self-service content journeys for customers
• Implement a detailed strategy for Help Center management
• Report on performance metrics and effectiveness
• Coordinate language consistency across internal resources
• Manage translations and content updates for global access

Requirements

• 3+ years in help center management or related field
• Proven cross-functional leadership abilities
• Exceptional writing and storytelling skills
• Capability to juggle ...