Senior Client Solutions Manager Toronto

Join as a Senior Client Solutions Manager in Toronto and focus on client satisfaction while leading your team to success. Drive operational excellence within a cooperative, in-office environment.

This role not only requires effective leadership but also a strong commitment to First Call Resolution, onboarding coordination, and effective retention strategies. Your analytical abilities will contribute to maintaining high service quality and strengthening client relations, while also balancing the goal of revenue growth.

Key Responsibilities: • Enhance client journeys through team coaching • Supervise daily operational functions of onboarding and credit teams • Advocate for First Call Resolution in all service channels • Implement performance reviews and staff quality assurance • Analyze churn data and develop targeted improvement strategies

Requirements: • 5+ years working in a high-volume call centre • 5+ years of management experience • Successful track recor...