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Senior Cisco CVP IVR Developer
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Opportunity Description
- 4+ years of experience in DTMF IVR application development in CVP (Contact Center). Cisco Call Studio / Cisco CVP, VXML Server, CVP Custom Elements (Java), Call Studio GUI, Apache Tomcat.
- Java development with client backend integrations (HTTP REST APIs, oAuth2, XML Web Services, MS SQL Server).
- Experienced in CPV in Java, API Integration, Sharing data between IVR and agent Desktop, Customer Self-Service Solutions.
- Knowledge of UCCE / ICM (Integration of CVP IVR Applications with UCCE Routing Scripts, DNIS, Queuing to Skillgroup, CTI Variables, Finesse Agent Desktop), Cyara.
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