Senior Call Center Leader - SLA & Performance (Onsite MX)

Turtle Trax S.A. requires a Supervisor/Manager Call Center to lead onsite operations in Monterrey, overseeing service desk governance and achieving SLA/KPI targets. The role demands 5+ years of experience, strong English proficiency, and proven leadership within a mid-senior team.

The position is full-time and onsite at Monterrey/Saltillo, with a focus on performance reviews and continuous improvement. The ideal candidate will drive reporting, analytics, and self-service initiatives to optimize