Senior Business Operations Analyst (Lomas de Chapultepec)

Key Responsibilities

• People Leadership & Mentorship
  • Team Management: Promote a positive, inclusive, and collaborative environment. Proactively address conflicts and maintain high team engagement and morale.
  • Mentorship & Growth: Drive the upskilling of specialists through regular coaching, feedback loops, and structured professional development plans.
  • Workload & Capacity: Manage team capacity and resource allocation, ensuring the team remains agile and productive during peak volumes.
• Operational Excellence & Performance
  • Performance Management: Monitor qualitative and quantitative KPIs to ensure the team consistently meets onboarding targets and Service Level Agreements (SLAs).
  • Reporting & Continuous Improvement: Provide senior leadership with actionable insights and data‑driven reports on team productivity, bottlenecks, and merchant trends. Lead the evolution of internal processes and syste...