Opportunity Description
Take your analytical skills to BDC as a Senior Analyst focused on Business Application Support. This temporary 18-month role emphasizes incident resolution and production stability for essential services in Canada's entrepreneur-focused ecosystem.
In this position, you will oversee complex CLICS application issues, acting as a senior authority for incident management and resolution. Lead triage efforts, coordinate with IT teams, and translate business needs into actionable requirements, directly impacting Canadian businesses. Your expertise in production application support will be key in enhancing service reliability and operational efficiency.
Key Responsibilities:
• Analyze CLICS production issues and gather functional requirements
• Serve as escalation point for high-impact incidents
• Prioritize based on urgency and business impact
• Coordinate major incident management and follow-up
• Maintain knowledge of CLICS applications and integrations
Requirements:<...
In this position, you will oversee complex CLICS application issues, acting as a senior authority for incident management and resolution. Lead triage efforts, coordinate with IT teams, and translate business needs into actionable requirements, directly impacting Canadian businesses. Your expertise in production application support will be key in enhancing service reliability and operational efficiency.
Key Responsibilities:
• Analyze CLICS production issues and gather functional requirements
• Serve as escalation point for high-impact incidents
• Prioritize based on urgency and business impact
• Coordinate major incident management and follow-up
• Maintain knowledge of CLICS applications and integrations
Requirements:<...
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