Senior Business Analyst with telecom experience to support the implementation of Softphone software across the organization for a public sector client. -064

S.i. Systems

Ottawa, Ontario, Canada Contract July 09, 2026

Opportunity Description

Our valued public sector client is hiring a Senior Business Analyst with telecom experience to support the implementation of Softphone software across the organization.
Background:
The department currently has approximately Softphones in use at facilities across the country but, the plan is that there will be 25, installed within the next 5 years.
Tasks:
Eliciting, analyzing, and documenting business requirements for the Softphone solution.
Defining functional and non-functional requirements, ensuring alignment with organizational goals and GoC standards.
Mapping current state workflows and identifying changes required for the Softphone rollout.
Conducting impact analyses related to business processes, security, IT infrastructure, and end-user operations.
Preparing business requirements documents (BRD), use cases, process flows, and traceability matrices.
Facilitating workshops, stakeholder interviews, an...
        

Contract Business Operations Specialists

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Location Ottawa, Ontario

Country Canada

Type Contract

Category Business Operations Specialists

Posted July 09, 2026

Deadline August 18, 2026

Senior Business Analyst with telecom experience to support the implementation of Softphone software across the organization for a public sector client. -064

Opportunity Description

Opportunity Details

About S.i. Systems

S.i. Systems