Opportunity Description
Lead continuous service improvement as a Senior Business Analyst with CSDS in Halifax. Focus on incident management and collaboration to enhance digital solutions for Nova Scotians.
This pivotal role supports the mandate for service enhancement at CSDS. You will coordinate cross-functional teams and manage escalations, ensuring a swift resolution of IT service disruptions. As a bridge among IT teams, you will identify issues, recommend solutions, and implement process improvements for operational efficiency. Your work will impact healthcare, education, and public safety through innovative government services.
Key Responsibilities:
• Lead planning and evaluation for service improvements
• Manage incident management processes and escalations
• Conduct post-incident reviews for service recovery
• Mentor colleagues in business analysis techniques
• Document analysis for leadership reporting
Requirements:
• Bachelor of Science in Computer Science
• Minimum five...
This pivotal role supports the mandate for service enhancement at CSDS. You will coordinate cross-functional teams and manage escalations, ensuring a swift resolution of IT service disruptions. As a bridge among IT teams, you will identify issues, recommend solutions, and implement process improvements for operational efficiency. Your work will impact healthcare, education, and public safety through innovative government services.
Key Responsibilities:
• Lead planning and evaluation for service improvements
• Manage incident management processes and escalations
• Conduct post-incident reviews for service recovery
• Mentor colleagues in business analysis techniques
• Document analysis for leadership reporting
Requirements:
• Bachelor of Science in Computer Science
• Minimum five...
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