Opportunity Description
Join CAA Club Group as a Senior Application Support Manager and make an impact on critical systems. Enhance member safety by managing application support for Roadside and Travel services.
You will lead a dedicated team, driving productivity and fostering collaboration across IT and business functions. Your experience with modern container platforms and incident management will be pivotal in optimizing existing systems. In this role, you will also develop frameworks for vendor engagement to resolve issues effectively.
Key Responsibilities:
• Lead system analysts and provide performance coaching
• Support application upgrades and maximize productivity
• Manage vendor communications during incidents
• Create reports on system performance metrics
• Participate in major project deployments for new initiatives
Requirements:
• Bachelor's degree or equivalent experience
• Minimum 5 years in application support management
• Familiarity with monitoring platforms ...
You will lead a dedicated team, driving productivity and fostering collaboration across IT and business functions. Your experience with modern container platforms and incident management will be pivotal in optimizing existing systems. In this role, you will also develop frameworks for vendor engagement to resolve issues effectively.
Key Responsibilities:
• Lead system analysts and provide performance coaching
• Support application upgrades and maximize productivity
• Manage vendor communications during incidents
• Create reports on system performance metrics
• Participate in major project deployments for new initiatives
Requirements:
• Bachelor's degree or equivalent experience
• Minimum 5 years in application support management
• Familiarity with monitoring platforms ...
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