Senior Application Support Analyst Remote

Enhance IT operations as a Senior Application Support Analyst with us. Provide crucial support and optimize processes in a hybrid work environment while addressing incidents and service requests.
The IT Service Delivery - SAEC Directorate is seeking an experienced analyst with at least 10 years in group savings and retirement operations. You will tackle technical issues, communicate solutions effectively, and collaborate with IT teams. Your role ensures seamless business continuity while documenting and analyzing system performance.
Key Responsibilities:
• Manage and resolve operational requests and incidents
• Analyze tickets for efficient resolution
• Recommend solutions based on business needs
• Document reproducible issues and solutions
• Conduct data analysis and create reports
Requirements:
• College diploma or bachelor’s degree in IT or related field
• Minimum 10 years in group savings and retirement operations
• Strong analysis and diagnosis ski...