Senior Analytics Lead: Workforce & Service Performance (Remote)

Dormont Manufacturing Co is looking for a Principal Analyst in Mexico City. This role focuses on advanced analytics and automation in Workforce Management and Quality Assurance. You will drive change through data and lead complex projects while shaping standards and strategies.

The ideal candidate has over 8 years of experience in contact center operations and proficiency in WFM/QA platforms and SQL. A hybrid or remote work setup is available.